Current Opportunities

Customer Account Manager

Position Summary

Reporting to the Winnipeg Service Centre General Manager, with functional reporting to the Senior Vice-President Business Development, the Customer Account Manager is responsible for supporting the business development activities in the Winnipeg Service Centre and for providing specialized expertise in customer support once the service agreements are in place with major retail customers. The Customer Account Manager will be the first point of contact for the retail customer(s) in providing specialized services and support. This role is both strategic and tactical in nature.

Key Responsibilities

  • Collaborate with the Service Centre General Manager to address recurring and more complex service issues and concerns, including the necessary development of plans for resolution
  • Build and maintain solid working relationships with key customer contacts
  • Investigate, log, and solve customer problems in a timely manner and involve additional support as required
  • Provide specialized services and support such as initial product specification development, raw material yield analysis, and pre-launch training at the retail level
  • Ensure ongoing and timely retailer support for distribution and product quality questions
  • Working in collaboration with our retail customer(s) and other members of the senior management team, establish customer service procedures, policies, and standards
  • Develop and maintain an active network of industry contacts and ensure current market intelligence is maintained by the company
  • Actively participate, as required, in the customer periodic review process including attending in person meetings
  • Maintain accurate and timely documentation related to customer discussions, actions, and other forms of communication
  • Plan, organize, and oversee logistical requirements in conjunction with customer needs
  • Participate in internal calls and discussions on customer development initiatives, as well as our performance status against related items contained in the business plan
  • Train other Service Centre staff as required to deliver on service delivery standards for the customer 

Key Skills and Competencies

  • Ability to stay current with changes in customer relationship and contact management systems and resources
  • Success in building and maintaining positive business relationships with internal and external customers
  • Extremely detail‑oriented with an ability to handle multiple tasks
  • Excellent oral and written communication skills, including face‑to‑face interactions at all levels
  • Ability to perform and prioritize tasks in high-pressure organizations

Qualifications

  • Degree/diploma in Business or Marketing with a  minimum of seven year’s equivalent work experience
  • Broad  knowledge of retail meat products and retail meat department operations including distribution, SKU management, and product quality
  • Advanced level knowledge of case-ready meat operating issues, processes, and products
  • Knowledge of manufacturing, operations applications, and workflow
  • Advanced level knowledge of Microsoft operating systems, database software, and productivity tools (Outlook, Excel, PowerPoint, and Project)
  • Ability to troubleshoot, maintain sound customer relations, and carry on relevant research
  • Knowledge of continuous improvement concepts, particularly Lean Manufacturing principles as they apply to perishable goods manufacturing environments

Apply for this position online

Winnipeg Service Centre: Customer Account Manager


Or download an application form

Application form (pdf)
Application form (Word)